Managed IT Services
In a world where technology plays a significant role in helping businesses function successfully, there are times where one might occasionally encounter IT issues that would best be addressed by a third-party service provider. Every organization has its own requirements and we pride ourselves on being able to provide services specifically catered around our clients needs.
As a result of real world interactions with our clients we have crafted tailored solutions that best suit their needs. Here’s a sampling of the Managed IT Service we offer:
24/7 Monitoring
Spam Email Protection
Endpoint Security (Malware, Virus, and Intrusion-detection)
Electronic Waste (e-Waste) Disposal
We get it: Running a business isn’t easy. We believe that small and mid-size businesses deserve excellent IT support despite technology budget constraints.
IT Consulting
Imagine a world where IT help is only a phone call (or email) away. Our IT Consulting service provides an onsite or remote presence to get you the help you need when you need it. From troubleshooting issues with your individual workstation or managing servers into your network or cloud environment, we’ve got you covered.
While many of our competitors operate under the break/fix hourly or time & materials models, we prefer to form relationships with our customers and provide proactive maintenance services. We tend think of ourselves as an strategic extension of your organization with its best interests in mind.
In addition to providing you the instant help when you need it, we also deliver proactive services that help identify & remediate issues before they have an impact on your business. With managed IT Consulting services we handle all IT operations for one fixed, monthly rate. This means no surprises or hidden costs and allows you to focus on your business, not the technology or the vendors.
Augmented IT Services
What if you already have an IT department, or you’re an IT manager who needs an extra set of hands to help with your operations? With our Augmented IT Services we enable existing IT teams to focus on their core duties while delegating tasks to our technicians.
We can integrate with your existing Help Desk or get you setup with ours using a dedicated email address and support phone number as well. A knowledge base portal is also available should your user base prefer the self-help methods for some of the more minor tasks.
With your organization’s best interests in mind we can help take the load off your shoulders and give you peace of mind knowing your environment is in capable hands.
Projects & Migrations
Sometimes an organization already has a capable IT team who handles their day to day operations with ease. But there may come a time where specific expertise may be needed for those projects or migrations that extend beyond the current capabilities or availability of the existing IT team. Our Projects & Migrations service provides assistance in putting the pieces in places so that your IT team can focus on providing the best quality service to your organization.
Here are some examples of how we can help:
Office365 migrations
On-premise server migrations to the cloud (AWS, Azure, RackSpace, etc)
Server & desktop upgrades/migrations
Firewall and Network infrastructure deployments
Backup & Disaster Recovery solutions
Server Design & Virtualization (Vmware, Hyper-V)
Wireless Mesh Infrastructure Design
Office Relocation
Data & Voice Cabling
If you don’t see what you need on this list chances are we can help, or at least point you in the right direction as we’ve established relationships with many partners over the years.
Datacenter Management
For those organizations with a datacenter presence, from a small colocated space to enterprise cages, we have the experience to help. With our Datacenter Management services we provide experience in deployment, maintenance, and decommissioning datacenters of all sizes. Many of our technicians come from large enterprise environments that powered a number of Fortune 500 organizations. We know what it takes to manage environments of this scope by way of automation, scripting, application monitoring, etc.
Hardware & Software Procurement
There comes a time when an organization has decisions to make around purchasing hardware or software for their specific requirements. This could be due to a hardware refresh or perhaps a new project where multiple components are needed to complete it. Our Hardware & Software Procurement service provides you all the equipment and/or software you seek under one simplified quote.
Additionally, we’ve built relationships with a number of vendors and are able to leverage our collective purchasing power to provide competitive pricing on solutions that span a variety of verticals.
